Privacy Policy
FanBoost Inc. (hereinafter referred to as the “Company”) complies with the personal information protection regulations of relevant laws and regulations that information and communication service providers must comply with, such as the Communications Secrets Protection Act, the Telecommunications Business Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and related laws and regulations. We are doing our best to protect the rights and interests of our members by establishing a personal information processing policy in accordance with. This personal information processing policy may vary depending on changes in laws or guidelines related to personal information protection and changes in company policy, so members are advised to check it frequently when visiting the service.
This privacy policy applies to K-POP SEOUL services.
1. Purpose of collection and use of
personal information
The member's personal information is collected for the purpose of establishing a service use contract (identification of the user and confirmation of the user's intention, etc.), performance of the service (product delivery and payment), and information guidance (provision) about other new services, new products or events. It is used.
In addition, in order to provide convenient and diverse services to members, the “Company” uses personal information collected from members to provide various services provided by the company through e-mail, TM (telemarketing), DM (postal mail), and SMS (mobile phone text message). Advertising or marketing activities can be carried out through methods such as messages) and push notifications.
Members may refuse unwanted services at any time via e-mail.
2. Personal information items collected
and used
We collect and use the following personal information to provide account creation and login services and smooth customer consultation.
l When signing up for email membership
n Required: Nickname, language used, age 14 or older, terminal identification number (device ID or IMEI, Mac Adress, etc.)
n Optional: Date of birth
n Purpose of import and use
- User identification and member management and use
- Prevent illegal use of services and check duplicate subscriptions
- Identity verification process according to membership service
- Handling complaints regarding member benefits, changes to terms and conditions, delivery of notices, inquiries/consultations and complaints, etc.
n Retention period: Within 3 months after membership withdrawal or retention period in accordance with relevant laws and regulations
l When signing up for SNS linking
n KAKAO
- [Required] Public profile (name)
- [Optional] Email address
n LINE
- [Required] Public profile (name)
- [Optional] Email address
n Google
- [Required] Public profile (name)
- [Optional] Email address
n Purpose of import and use
- User identification and member management and use
- Prevent illegal use of services and check duplicate subscriptions
- Identity verification process according to membership service
- Handling complaints regarding member benefits, changes to terms and conditions, delivery of notices, inquiries/consultations and complaints, etc.
n Retention period: Within 3 months after membership withdrawal or retention period in accordance with relevant laws and regulations
l Service use process
n Collection method
- Automatically collected by running or using the voting service
- Automatically collected by running or using K-POP SEOUL services
- Collection through voluntary provision by members during service registration or use
n Purpose of collection and use
- Provide basic service functions
- Fulfillment of contract for service provision
- Use in new service development and marketing advertising
n Collection items: Member status information, ID, cookies, date and time of visit, service use record, bad use record, access log, location information, access IP information, product receipt information, etc.
n Retention/Use Period: Within 3 months after membership withdrawal or retention period in accordance with relevant laws and regulations
3. Retention and use period of personal
information
The company destroys personal information using non-renewable technical methods without delay after achieving the purpose of collecting or providing personal information as follows.
l In the case of membership registration information, when membership is withdrawn or expelled from membership.
l (Commercial transaction) In the case of payment information, the date of completion of the payment or the expiration date of the bond extinguishment sample period
l In the case of product delivery information, when the goods or services are delivered or provided
However, if storage obligations are stipulated in accordance with laws such as the Commercial Act or if the user's consent has been obtained, and if the retention period notified in advance has not elapsed, relevant personal information may be retained because a lawsuit or dispute has occurred or is likely to occur. If necessary for legal action, etc., personal information may be retained for the necessary period.
The cases where laws such as the Act on Consumer Protection in Electronic Commerce, etc., the Electronic Financial Transactions Act, and the Communications Secrets Protection Act stipulate the storage of information for a certain period of time are as follows. During this period, the company stores personal information in accordance with legal provisions and will never use this information for any other purpose.
1. Act on Consumer Protection in Electronic Commerce, etc.
- Records on contracts or cancellation of subscription, etc.: kept for 5 years
- Records of payment and supply of goods, etc.: kept for 5 years
- Records of consumer complaints or dispute resolution: kept for 3 years
2. Electronic Financial Transactions Act
- Records related to electronic finance: kept for 5 years
3. Communications Secrets Protection Act
- Login history: 3 months
4. Pseudonym Information Act
- Form information related to advertising personalization: In accordance with the
personal information protection policy of each advertising business operator
However, viewing and use of personal information during this period is limited to the relevant reasons, and if it is necessary to continue retaining personal information thereafter, the member will be notified of this fact and consent thereto.
It is disclosed that it is provided for temporary purposes (events, surveys, etc.), and after the purpose is achieved, the personal information entered is processed as information necessary for membership registration according to the user or member's will or is stored on disk in a non-reproducible manner. It will be completely deleted and cannot be viewed or used in the future.
However, even if you cancel your membership, records of service use, such as postings and votes in the service for the relevant account, and records of participation in specific events may be kept for reasons such as management and reporting of service and event operations. Event participation data of withdrawn members is managed in the following manner.
l Users who withdraw their membership are excluded from winning the event.
l Even if you cancel your membership, the results of your participation in events such as voting will not be deleted.
Please be advised that this “Privacy Policy” does not apply to the collection of personal information by apps or websites linked to various services related to this service.
If a member discontinues use as a member for a long period of time, the company sets a period for membership clearance and provides notice for a certain period of time through the service screen or e-mail. If there is no objection from the relevant member, the company terminates the member's membership. Accordingly, related personal information may be deleted.
4. Method of collecting personal
information
1. If the user agrees to the collection of personal information and enters the information directly during membership registration and service use, the personal information is collected.
2. The company also collects personal information in the following ways.
① Collection through website and mobile devices
② 1:1 consultation inquiry and user input directly
③ Provision from affiliates
④ Collection through generated information collection tool
⑤ Collected when the user visits/runs the app
Personal information may be collected in writing at offline events, etc. Personal information may be provided from an external company or organization affiliated with the company, and in this case, the affiliate must obtain consent from the user to provide personal information.
3. Members under the age of 14 must obtain consent from their legal representative to use the service.
5. Consent to collection of personal
information
When registering as a member, if you select and click the "Agree" button to the company's service terms and conditions, you will be deemed to have agreed to this privacy policy. Accordingly, the company will collect personal information based on the information entered in the registration form. Users who do not agree to the collection of personal information or do not wish to register as a member for such reasons may select and click the "Disagree" button regarding the company's service terms and conditions in the membership registration menu.
6. Entrustment of personal information
handling
In order to provide professional customer support and services, our company entrusts the handling of personal information to an external company as follows. The company regulates and operates the necessary matters to ensure that personal information is safely managed when entrusted with handling personal information in accordance with relevant laws and regulations.
Personal information and service provision company
Name of consignment company: Sports Seoul Co., Ltd.
Entrusted tasks: All member information and DB management
When applying for paid services, information on payment methods (mobile phone, credit card, cultural gift certificate, bank transfer, etc.) required for purchasing paid content services, payment cancellation, refund processing, etc.
7. Use for other purposes and provision
(or sharing) to third parties
The “Company” does not disclose personal information provided by users or members to the outside world or share it with third parties without the consent of the user or member. However, an exception is made in any of the following cases.
① When consent is obtained from the user or member
② Opinions, stories, or results of participation in surveys and events about broadcast programs and content left by users or members on bulletin boards within the service are directly reflected in the content of the broadcast program, or the production crew and host of the related program are used to verify identity when using the service. When personal information provided by a user or member is provided to a limited range of personal information such as name, date of birth, phone number, email, ID, nickname, address, etc. necessary for the smooth operation of the broadcast program.
③ In order to allow members to use the services of the company and its affiliates with a single member ID assigned by the company without a separate membership registration process, the personal information held by the company is It can be provided to affiliates (the same applies even if the number of affiliates increases after the member's initial application for use). In this case, the member may refuse to provide personal information to the affiliate at any time through e-mail, etc. and may stop using the related service.
④ In case of violation of the company's service terms and conditions, paid service terms and conditions, or other membership services, etc.
⑤ If there are sufficient grounds to believe that personal information must be disclosed in order to take legal action against others by causing mental or material damage by using the service.
⑥ When it is judged in good faith that it is required by other laws.
⑦ When necessary for settlement of fees for service provision and product delivery
⑧ When information is provided in a form that does not identify individuals for the purpose of statistical compilation, academic research, or market research
⑨ Affiliated Internet service providers, communication service providers, manufacturers, wholesalers and retailers, telecommunications providers, business service providers, educational service providers, entertainment, culture and sports-related service providers, and various other specialized content providers or business operators send e-mail , if you wish to carry out advertising and marketing activities using TM (telemarketing), DM (mail), SMS (mobile phone text messaging), etc. It is sent with the member’s prior consent. However, this does not apply to responses to members’ transaction-related information and customer inquiries.
⑩ Affiliated financial and insurance businesses such as credit card, installment finance, insurance, insurance agency and brokerage, or related service providers use e-mail, TM (telemarketing), DM (postal mail), SMS (mobile phone text messaging), etc. If the company wishes to carry out advertising and marketing activities, the company will obtain the member's prior consent to provide personal information to affiliates. However, this does not apply to responses to members’ transaction-related information and customer inquiries.
8. Rights, obligations and exercise
methods of users and legal representatives
① Users may exercise the following rights related to personal information protection against the Company at any time.
1. Request to view personal information
2. Request for correction if there is an error, etc.
3. Request for deletion
4. Request to suspend processing
② Rights pursuant to Paragraph 1 may be exercised to the Company in writing, by phone, e-mail, facsimile (FAX), etc., and the Company will take action without delay.
③ If a user requests correction or deletion of errors in personal information, the company will not use or provide the personal information until correction or deletion is completed.
④ In the case of children under the age of 14, the exercise of rights under Paragraph 1 may be done through an agent such as the user's legal representative or a person authorized to do so. In this case, the legal representative has all the rights of the user.
⑤ Users must not infringe on the personal information and privacy of the user or others being processed by the company in violation of relevant laws such as the Information and Communications Network Act and the Personal Information Protection Act.
9. Installation, operation and refusal
of automatic personal information collection device
The “Company” uses ‘cookies’ to store user information and retrieve it from time to time in order to provide personalized and customized services to each user in some services, such as the web view service. (Automatically collected through Google advertising tag)
1. Purpose of using cookies: Providing target marketing and personalized services through analysis of access frequency and visit time of members and non-members, identification of user tastes and areas of interest, tracking traces, and identification of participation level in various events and number of visits, etc.
2. How to refuse cookie settings Users can refuse cookie installation. However, if you refuse to install cookies, it may be difficult to use some services that require login. (Setting method, based on IE) Tools at the top of the web browser > Internet Options > Personal Information > Block Site
3. In the case of advertising identifiers used for online personalized advertising, the information subject can block or allow customized advertising in the app by changing the mobile terminal settings.
‣ Block/Allow advertising identifier on smartphone (1) (Android) ① Settings → ② Personal information protection → ③ Advertising → ③ Reset advertising ID or delete advertising ID (2) (iPhone) ① Settings → ② Personal information protection → ③ Tracking → ④ Turn off Allow apps to request tracking※ Menus and methods may differ slightly depending on the mobile OS version.
10. Viewing, correcting, updating and
withdrawing consent to personal information (withdrawal of membership)
Members can view, correct, update, and withdraw consent (withdrawal of membership) of their registered personal information at any time. In other words, if you log in using your member ID and password in the LOG-IN menu and then go to the member information modification menu, you can view, correct, and update all entered information except the member ID. You can withdraw your membership to prevent the provision of personal information. You may withdraw your consent.
11. Personal information destruction
procedures and methods
Members' personal information is destroyed without delay once the purpose of collection and use is achieved, and the destruction procedures and methods are managed according to the standards below.
1. Deletion Procedure Information collected/used by the company, such as information entered by members for membership registration, etc. or information provided by affiliates such as KakaoTalk, is stored for the retention period in accordance with internal policies and other related laws after the purpose of use has been achieved. It will be destroyed afterwards.
2. Method of destruction ① Personal information printed on paper is destroyed by shredding or incineration. ② Personal information records stored in the form of electronic files are deleted using technical methods that render them unrecoverable.
12. Personal information protection
officer
① The company is responsible for overall handling of personal information, and designates and operates a personal information protection manager and department in charge as follows to handle user complaints and provide relief for damages related to personal information processing.
• Name of person in charge of personal information processing: Seonmin Yoon Affiliation/Position: Operations Team/Director Email: theyoon@fanboost.co.kr
• Name of person in charge of personal information processing: Kim Hong-eun Affiliation/Position: Operations Team/PD Email: eykim@fanboost.co.kr
② Users may inquire about all personal information protection-related inquiries, complaint handling, damage relief, etc. that arise while using the company's services (or business) to the personal information protection manager and responsible department. The company will respond and process user inquiries.
13. Remedy for infringement of rights
and interests
Users can inquire about damage relief and consultation regarding personal information infringement to the organizations below. <The organizations below are separate from the company. If you are dissatisfied with the company's own personal information complaint handling or damage relief results, or if you need further assistance, please contact us.
▶ Personal Information Infringement Reporting Center (KISA))
Responsibilities: Reporting personal information infringement, requesting consultation
Website: privacy.kisa.or.kr
Phone: (without area code) 118
Address: 3F, 9, Jinheung-gil, Naju-si, Jeollanam-do, Republic of Korea (58324)
▶ Personal Information Dispute Mediation Committee
Responsibilities: Request for personal information dispute mediation, group dispute mediation (civil resolution)
Website: www.kopico.go.kr
Phone: (without area code) 1833-6972
Address: 4F, Seoul Government Complex, 209, Sejong-daero, Jongno-gu, Seoul, Republic of Korea (03171)
▶ Supreme Prosecutors' Office Cyber Crime Investigation Team: 02-3480-3573 (www.spo.go.kr)
▶ National Police Agency Cyber Terror Response Center: 1566-0112 (www.netan.go.kr)
This privacy policy is effective from November 1, 2023.